Frequently Asked Questions

Registering on six6er is straightforward. Click the registration button on the homepage and fill in your personal details — full name, date of birth, email address and a secure password. You will need to confirm that you are at least 18 years of age, or the higher minimum required by the applicable licence jurisdiction. Once your account is created, a verification email may be sent to the address you provided. Complete any steps requested to activate your account before depositing.

No. Each individual may only hold one account on six6er. Opening or operating multiple accounts is a breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended, balances forfeited and the matter reviewed. If you have lost access to an existing account, please contact our support team to recover it rather than registering again.

KYC stands for Know Your Customer — it is an identity verification process required for regulatory compliance and player protection. Before processing withdrawals, six6er will ask you to submit a government-issued photo ID such as your Pakistani CNIC or passport, and in some cases a proof of address. This process confirms your age, identity and that your account is being used by its rightful owner. Accounts that do not complete KYC may have withdrawals held until verification is satisfied.

Use the "Forgot Password?" link on the login screen. Enter your registered email address and you will receive a secure reset link. Follow the instructions in the email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 Live Chat support team and they will assist you through additional verification steps.

Log in to your account and navigate to Account Settings. From there you can update contact information, communication preferences and notification settings. Some changes — particularly those involving identity-linked details — may require re-verification for security purposes. If you are unable to make a change from within your account settings, contact the support team and they will guide you through a secure update process.

Available payment methods are displayed in the Cashier section of your account and may change over time. Pakistani users may see options associated with familiar local services, including bank transfers and mobile wallet methods. References to services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are provided for informational context only — their availability at any given time is not guaranteed, and their mention does not imply endorsement, affiliation or support from any such provider for gambling activity.

In most cases deposits are credited promptly after the payment has been processed by your chosen provider. However, processing times vary depending on the method used and your financial institution. six6er does not guarantee a specific credit timeframe. If your deposit has not appeared after a reasonable period and you have confirmation from your payment provider that the transfer was completed, contact our support team with the transaction reference and they will investigate.

Minimum and maximum deposit amounts are displayed in the Cashier section of your account at the time of deposit. These limits may vary by payment method and are subject to change. If you are depositing in PKR (Pakistani Rupee), the specific minimum for your chosen method will be shown before you confirm the transaction. Always check the Cashier for the current and most accurate limits applicable to your account and selected method.

Go to the Cashier section, select Withdrawal and follow the on-screen steps. Your account must have completed KYC verification before a withdrawal can be processed. The payout destination must be in your own name and match your verified account identity. Any active wagering requirements on bonus funds must be completed before the related real-funds balance becomes withdrawable. Processing times vary by method — six6er does not guarantee a specific timeframe after submission.

Common reasons for a withdrawal delay or decline include: incomplete KYC verification, unmet wagering requirements on active bonuses, a mismatch between the withdrawal destination and the verified account holder identity, or a pending security or compliance review. If none of these apply and your withdrawal has been pending longer than expected, contact our support team with your account reference and withdrawal details. We will investigate and provide an update as quickly as possible.

six6er covers a wide range of sports and events. Cricket is a primary focus — markets include domestic PSL matches, ICC tournaments such as the Men's and Women's T20 World Cup, bilateral series, Test matches and other major competitions. Beyond cricket you will find football, UFC and mixed martial arts, tennis, basketball and more. The specific events available at any given time depend on the live schedule and are shown in the Sports section of the platform.

Yes. six6er offers live in-play betting across major sports including cricket, football and others. In-play markets update in real time as the game progresses, allowing you to place bets on outcomes such as the next wicket, next goal or next set. Odds change rapidly during live events, so review the market carefully before confirming any in-play bet. Live betting is available on qualifying fixtures and is shown with a live indicator within the Sports section.

six6er offers a variety of casino products including live dealer games (such as live roulette, live blackjack and live baccarat with real dealers streamed in real time), slot games with a wide range of themes and features, classic table games, and instant win games. The available game library is displayed within the Casino section of the platform. All games are subject to standard house rules and platform terms.

Cricket bets are settled based on the official result as confirmed by the relevant governing body — the International Cricket Council (ICC), the Pakistan Cricket Board (PCB) or the relevant domestic league authority for PSL matches. In the event of a rain interruption, match abandonment or Duckworth-Lewis-Stern (DLS) method application, settlement follows the applicable cricket betting rules published in the Sportsbook Rules section. Voided bets are settled at odds of 1.0 (stake returned).

Not necessarily. Bonus funds can typically be used on qualifying games or betting markets as specified in the individual promotion's terms. Certain game types — for example, some live dealer games or specific slots — may be excluded from bonus wagering, or may contribute at a reduced rate towards wagering requirement completion. Always check the specific promotion terms before using bonus funds on a particular game or market to avoid forfeiture.

Welcome and new-player bonus offers are typically available during or shortly after account registration. The Promotions section of the platform displays all currently active offers along with their specific eligibility criteria, claim steps, deposit requirements and bonus codes if applicable. Read the full terms of any offer before opting in — each promotion sets its own qualifying deposit amount, wagering multiplier and valid games list. Bonuses not claimed within the stated window may expire automatically.

A wagering requirement (also called a playthrough requirement) is a multiplier that determines how many times you need to wager the bonus amount — or in some cases the deposit plus bonus amount — before any associated winnings can be withdrawn. For example, a bonus of PKR 1,000 with a 20x wagering requirement means you must place qualifying bets totalling PKR 20,000 before a withdrawal is permitted. The applicable multiplier and any game contribution rates are stated in each promotion's specific terms.

Yes. All bonus funds and associated free bet credits are subject to an expiry period as stated in the relevant promotion's terms. If the wagering requirement is not completed within the validity window, the bonus funds and any winnings derived from them are automatically forfeited. The expiry date for any active bonus is typically visible in your account's bonus or promotions dashboard. Set a reminder and check your active bonuses regularly to avoid missing the window.

This depends on the specific promotion terms. In some cases, your deposit and bonus funds are combined into a single balance subject to the wagering requirement, meaning the deposit itself cannot be withdrawn until the requirement is met. In other cases, your real funds balance remains separately withdrawable. Always read the individual promotion terms carefully before accepting a bonus offer so you understand when your deposited funds are accessible. If in doubt, contact our support team before opting in.

Bonus funds — including any winnings derived solely from bonus funds — are not returned upon voluntary account closure or suspension related to a Terms & Conditions breach. Real funds balances (net of applicable deductions) may be returned following completed identity verification, provided the closure is not connected to prohibited activity. If you close your account specifically for responsible gambling reasons, our support team will handle the process with priority and sensitivity.

Log in, go to Account Settings and select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits. Reductions take effect immediately. Increases are subject to a mandatory cooling-off delay — typically 24 to 72 hours — to prevent impulsive in-session decisions from overriding limits set during calmer moments. We encourage all players to set limits proactively rather than waiting until they feel they need them urgently.

Self-exclusion is a formal, longer-term suspension of your account for gambling purposes — available for periods of six months, one year, three years or permanently. It is designed for players who feel their gambling is becoming a problem. Once activated, it cannot be reversed during the elected period and you will be prevented from opening a new account. You can activate self-exclusion from the Responsible Gambling section in your Account Settings, or by contacting our 24/7 support team directly. For full guidance, visit our Responsible Gambling page.

six6er uses SSL/TLS encryption for all data transmitted between your device and the platform, and sensitive data fields are encrypted at rest. Access to personal data is restricted to authorised personnel only. We do not sell your data to third parties. For full details on how your data is collected, used and protected — including your rights as a user — please read our Privacy Policy. You are also responsible for keeping your account credentials confidential and not sharing them with anyone else.

six6er is not licensed, authorised or regulated by any Pakistani authority, including the Government of Pakistan, the PTA or the State Bank of Pakistan. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and potentially other provincial or federal legislation. six6er does not provide legal advice, and nothing on this platform should be interpreted as confirming that participation is lawful under Pakistani law. Each user is solely responsible for determining whether their use of the platform complies with applicable local law before registering or placing any bets.

If you are concerned about your gambling, please act sooner rather than later. Start by visiting our Responsible Gambling page, which includes a self-assessment tool and full details of every available player control. Activate a deposit limit, cooling-off period or self-exclusion from your account settings — or contact our 24/7 support team and they can help you immediately. Internationally recognised resources such as GamCare and Gamblers Anonymous offer free confidential support. Seeking help is a practical step, not a weakness.